These Terms of Service govern your use of qavinci.com, the Q a Vinci portal and the Q a Vinci platform (together, "the Service"). By enrolling, requesting activation or using the Service, you agree to these terms. If you use the Service for a business, you confirm that you may accept these terms for that business.
1. The Service
Q a Vinci is a business software platform that brings together conversations, a customer pipeline, online booking, payments, reviews, websites and forms, automations, email campaigns and courses. The modules included depend on your plan, as described on the pricing page and in your portal at the time you activate.
2. Enrollment and activation
Enrolling on qavinci.com creates access to your Q a Vinci portal so you can review the plans. Enrolling is free and does not create a subscription. A subscription starts only when you request activation and your plan and onboarding date are confirmed in writing by email.
You may activate directly at list price, or through a Q a Vinci partner at partner pricing. When you activate through a partner, your agreement on price and billing is with that partner, and these Terms apply to your use of the platform.
Q a Vinci works with partners. You agree that we may share your contact and enrollment information with Q a Vinci partners so they can contact you about onboarding, partner pricing and related services, as described in our Privacy Policy.
3. Fees and billing
- Plans are billed monthly in advance at the price confirmed at activation. List prices are shown on qavinci.com.
- Text message and email usage, where available, is billed at cost on top of the plan fee.
- Prices can change. We give at least 30 days' notice by email before a new price applies to an active subscription.
- Fees already paid for a billing month are not refunded, except where the law requires it.
4. Cancellation
You can cancel any month by replying to any Q a Vinci email or through the contact page. Cancellation takes effect at the end of the paid billing month. You can export your data before that date (see section 6).
5. Onboarding
Onboarding is included with every plan. We set up your account with you, including phone numbers, calendars, forms and first automations where your plan includes them. Most businesses are live within two weeks; the timing depends on how quickly the information we need is provided.
6. Your data
You own the data you put into the Service, including your contacts, conversations, files and invoices. We use it only to provide the Service to you. You can export it while your subscription is active and for 30 days after it ends; after that we may delete it.
7. Acceptable use
You agree not to use the Service to:
- send messages or emails to people who have not agreed to receive them, or break anti-spam, telemarketing or privacy laws, including the CAN-SPAM Act and the Telephone Consumer Protection Act;
- send unlawful, misleading, harassing or harmful content;
- infringe the rights of others, or upload malicious code;
- try to access accounts or data that are not yours, or disrupt the Service.
If you send text messages or emails to your own customers through the Service, you are responsible for collecting their consent and for registering your business where carriers require it. We may suspend sending or the account if these rules are broken.
8. Availability and support
We work to keep the Service available and secure, but we do not guarantee that it will be uninterrupted or error-free. The Service relies on third-party infrastructure, such as hosting, email delivery and payment processors. Support is provided by email on business days.
9. Limitation of liability
To the extent permitted by law, the Service is provided "as is", and Q a Vinci is not liable for indirect, incidental or consequential damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the fees you paid for the Service in the three months before the claim.
10. Suspension and termination
We may suspend or end access to the Service if fees are unpaid, if these Terms are broken, or if your use puts the Service or other customers at risk. Where possible, we tell you first and give you time to fix the issue.
11. Changes to these Terms
We may update these Terms. The date at the top shows the latest version. If a change materially affects active subscriptions, we tell you by email at least 30 days before it applies.
12. Contact
Questions about these Terms: use the contact page or reply to any Q a Vinci email.